Frequently Asked Questions

Everything you need to know about your Venba beauty experience.

Are your beauty products 100% authentic?

Yes, every product sold at Venba is guaranteed to be 100% authentic. We source our inventory directly from authorized distributors and the original brand manufacturers.

How long does shipping take?

Orders are typically processed within 1-2 business days. Standard shipping within the continental U.S. usually takes 3-5 business days, while international shipping varies by location.

What is your return policy for skincare and cosmetics?

Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If a product arrives damaged, please contact our support team immediately for a replacement.

Do you offer international shipping?

Yes, Venba ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.